All items are designed and made in Australia and will vary slightly in size, colour and pattern to those visible in the online store.
Goods will be shipped using Australia Post and normally sent within 2 business days. We will advise our customers within two days if goods are not available.
Standard domestic: 1 – 5 business days
Wildhome Designs does not issue refunds unless required by law. Exchanges can be made within 14 business days of receiving the goods. We can exchange for other items or a credit note of the same value minus postage cost.
Please follow these steps to exchange your item/s:
- The item/s may be returned to Wildhome Designs, if in its original condition. You’ll be emailed a Credit Voucher for the same value of the item/s being returned, valid for a year, that can be used online at wildhomedesigns.com.au.
- Please note that we cannot offer exchanges on sale items.
1. Post the item/s to:
Wildhome Designs – Exchanges
14 Dunkeith Avenue, Benowa QLD 4217
2. When we have received the item/s we’ll email you the Credit Voucher
3. If you have any questions please email us at firstname.lastname@example.org or call us on 0408 773 851
Export Restrictions / Customs
All taxes and duties including customs and import taxes are the customer’s responsibilities and may be a government requirement of import. Wildhome Designs has no control over these and will not refund customers for any charges.
Wildhome Designs will not take responsibility for any breakages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our studio or due to any circumstances beyond our control.
Wildhome Designs is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with relevant information and to personalize your shopping experience with us.
Registered users may receive additional announcements from us about products, services or special deals. At any time users can choose not to receive information by emailing us at email@example.com.
Wildhome Designs uses the trusted PayPal payment gateway and makes every effort to ensure that all transactions that occur on its website are secure.
If you have any questions regarding your order please feel free to email us at firstname.lastname@example.org or call us on 0408 773 851.